Duration
2 days
Overview
Good businesses understand quality; great businesses implement it. An ineffective quality management system (QMS) can cost you time, money and customers. That’s why it’s important to get it right from the start. Implementing a framework based on ISO 9001:2015 helps your business consistently deliver and drive continual improvement in your products and services.
How will I Benefit?
Identify key benefits specific to your organization in implementing an effective QMS
- Recognize a typical framework for implementing ISO 9001:2015 based on a Plan-Do-Check-Act (PDCA) cycle
- Apply the principles of organizational context, leadership and risk-based thinking
- Implement a system that enables better response to customer requirements and market changes
- Provide products that consistently meet customer needs and enhance customer satisfaction
- Conduct a base-line review of your organization’s current position.
What will I Learn?
You’ll learn the required skills to conduct a base-line review of your organization’s current position and implement the key principles of ISO 9001:2015. Using a step-by-step approach, you’ll learn how to develop an implementation plan, create necessary documentation, monitor your QMS and achieve continual quality improvement.
Who should attend?
This course is ideal for anyone involved in the planning, implementing, maintaining or supervising of an ISO 9001:2015 QMS.
Agenda
Day 1
Welcome and introductions
Course benefits
Aims, objectives and structure
Quality management system
Implementing a QMS
Overall project management process and link to PDCA
Understanding organizational context
Documented information
Determining the need for documentation
Conducting a base-line gap analysis
Project plan
Process approach
Determining a coherent system
Leadership
Planning for the QMS
Identifying risks and opportunities
Day 1 review
Create policy and objectives
Support
Determining knowledge and competence
Operation
Processes and criteria for external providers
Performance evaluation
Monitoring, measurement, analysis and evaluation
Internal audit, management review and improvement
BSI Product Technical Manager interview
Integration: High level structure (HLS)
Course review and questions
Reflection and feedback
Programme scope, delivery arrangements and suitability are confirmed during enquiry.