Duration
2 days
Suitable for delegates who have some or no project management knowledge.
Course Overview
This course is intended for executives in technical and non-technical work areas, who need to acquire working knowledge and skill in planning or organising, monitoring or tracking, measuring the implementation of projects in the capacity of contract and project administrations (for both generic, engineering, and IT specific projects) and controlling them in line with the project quality and contract management plans. The course delegates participation through an action-learning methodology will facilitate an immediate transfer of such competency to workplace.
This course first provides an overview of the quality concepts that will assist Project Contract and Project Administrators run their projects in a way that results in a higher level of customer satisfaction and eliminates or significantly reduces rework, either by their team or contractor’s. Delegates will be taught of the best practices and processes to ensure contractual performance meets contractual requirements and that the contractor performs according to the terms of contract.
Formal presentations are used mainly to introduce key concepts and significant elements of project management. Emphasis is on practical applications through “hands on” action learning to develop the quality management plan, procurement or contracting management plan: quality assurance and quality control initiatives, contract evaluation and administration.
A high level of participation and team involvement is required. Maximum opportunities will be given to delegates to inject their own examples and issues into the course and continually relate the material to their own contexts. Scenarios of project stakeholder conflicts, and ways to resolve them are discussed to provide the delegates an insight of the human factor in project management and strategy setting.
Delegates are encouraged to bring their projects to the session. The appreciation of project management software and techniques will be used to help delegates better understand project management concepts; reflecting on their current project practices, and knowing how to improve them. Ample case studies, examples and interactive individual/group exercises are provided.
Objectives
- To provide project management contract management and quality management fundamentals for delegates to understand the project management methodology.
- To understand the use of project management tools and techniques for initiating, planning, executing, monitoring, controlling and closing projects relevant to quality and contract management.
At the end of the course, delegates will be able to:
- Have comprehensive understanding of the various processes of contracting and quality project management areas.
- Evaluate quality and risk management planning of contracted work in projects.
- Determine task/project durations, and costs.
- Determine which task(s) has overwhelming influence in project duration.
- Track and control project progress and making project reports.
Detailed Course Content
The sessions will normally start at 9.00 am and end at 5.00 pm, or at client’s timing preference; with two 15-minute tea breaks and an hour lunch.
Day 1
Introduction Topics
Understanding Project Quality Management and embedding quality in project contract-type work areas.
Understanding the Project Procurement (Contracting) Management in accordance to the PMBoK (Project Management Body of Knowledge) 5th Edition.
Introduction to quality management in projects and operations
Quality Management concepts: principles, policy, objectives, planning, assurance, control, and audit
Cost of quality
Quality management and the project life cycle: PMBoK quality management knowledge area
Project charter, project scope and product scope
Stakeholder management as a key to high quality outcomes
Procurement (Contracting) Management concepts: principles, policy, objectives, planning, tendering, evaluation criteria, negotiating, administer contract and control, and contract closure
Incorporating risk into quality and contracting
Planning for Quality
Development of the project quality baseline
Quality planning as part of Project Plan
Documenting Project Plan
Work Breakdown Structure (WBS), Requirement Traceability Matrix (RTM)
Scheduling: Critical Path Method (CPM) and Gantt Chart
Allocation of resources to achieve outcomes on time
Activity: Project quality planning, quality metrics and checklists
Day 2
Planning for Procurement (Contracting)
Development of the project procurement management plan
- Establishing what to make or buy
- The pre-qualified vendor list
- Making an independent estimate of expected project costs
- Develop the seller’s screening and seller’s evaluation criteria and weighting system
- The types of contracts to use, and how the procurement will be executed
Quality Assurance and Control
During project execution, you collect information about project progress and take corrective actions when required. Quality monitoring, assurance and control tools help you identify problems in your projects when there is still time to fix them.
Project monitoring control and quality assurance tools; verification and validation processes
Introduction to Statistical Process Control (SPC) tools: Pareto analysis, cause-and-effect diagrams, histograms, trend analysis, scatter diagrams, process control charts, process capability, etc.
Correcting project delays
Quality audits
Project closure and acceptance
End of project reviews and benefit realisation reviews; lessons learned
Training Approach
The training uses practical exercises that take individuals outside their comfort zones. By giving the delegates help and guidance during the process, confidence and skills are strengthened. We make the sessions challenging and practical through the use of role-play, experiential learning and group exercises. Delegates will quickly discover their strengths and weaknesses in communicating with others. Moreover, this interaction makes classes enjoyable and motivational.
The tempo of the training is light-hearted and fast-paced. Our experience suggests that this makes people actually look forward to attending our training sessions and reinforces the motivational effects. Peer group pressure, structure and relaxed atmosphere are the key elements to the success of our courses.
Methodology
Presentation, case studies, and group activities.
Who Can Benefit
Executives who are directly involved in planning, monitoring (tracking), and controlling quality and administering contracts. Examples, case studies and templates are provided.
Programme scope, delivery arrangements and suitability are confirmed during enquiry.