Duration
1 day
Highlights
- Suitable for participants who have some or no Quality or Statistical Process Control (SPC) knowledge.
- Course is structured and delivered to provide participants direct application of the basic quality tools and techniques, rather than involving extensive statistical theories and calculations.
- Provides participants exposure to the use of SPC software.
- Learning of SPC is enhanced through software visualisations.
Overview
This course is intended for managers and executives who need to acquire a working knowledge of the Basic Quality tools and methods, and interpreting SPC charts and statistics used in Project Quality Management.
The additional value to course participants unlike other similar training courses is that the learning is supplemented with a SPC software. The course covers key techniques and functional skills required to operate successfully when managing quality projects and day-to-day quality appraisal, process control, and preventive operations.
After completing the course, participants will have increased confidence and improved skills. They will feel more at ease and have greater control in managing project quality, and ensuring that their project processes remain in control. They will be more willing to deal with various types of opportunities and challenges. We believe the key benefit lies in increased confidence, improved communication, and strengthened managerial skills, coupled with decision-making and problem-solving skills.
Objectives
- To instill the habit of anticipation with regard to identifying possible quality and process problems.
- To understand the use of Basic Quality Tools methodologies in understanding, analysing and problem resolution of quality issues.
- To understand the use of SPC approaches to help in understanding, analysing and problem resolution of quality and process issues. This is also a core requirement in the ISO9000 and QS9000 series implementations.
At the end of the course, participants will be able to:
- Have basic understanding and application of the Basic Quality Tools and SPC to apply immediately in their project work.
Participants leave this course with an understanding of why it is crucial to spend time up front preparing for quality planning, quality assurance and quality control, and they will develop useful skills as they learn through the examples that are incorporated into the course.
Introduction
Planning for Project Quality
What are the Basic Quality Tools?
The Cost of Quality
The Deming Cycle
Decision Tree Diagramming
Flow Analysis Diagrams
Process Flow Diagrams
Work Flow Diagrams
How to draw a Flow Diagram?
Cause and Effect Diagram
How to develop a Cause-Effect Diagram?
The Pareto Chart
The Pareto Chart (for countable observations)
How to develop a Pareto Diagram?
Histogram
How to develop a Histogram?
Examples of Variability
Examples of Skewness
Control Charts
What is Statistical Process Control (for measurable observations)?
Variables & Attributes
Subgrouping techniques
Control Chart & Limits
Variable Control Charts – Run, x-bar, and Individuals
Interpretations and usefulness of different variable control charts
Attribute Control Charts - u, c, p, and np charts
Interpretations and usefulness of different attribute control charts
Training Approach
The training uses practical exercises that take individuals outside their comfort zones. By giving the participants help and guidance during the process, confidence and skills are strengthened. We make the sessions challenging and practical through the use of role-play, experiential learning and group exercises. Participants will quickly discover their strengths and weaknesses in communicating with others. Moreover, this interaction makes classes enjoyable and motivational.
The tempo of the training is light-hearted and fast-paced. Our experience suggests that this makes people actually look forward to attending our training sessions and reinforces the motivational effects. Peer group pressure, structure and relaxed atmosphere are the key elements to the success of our courses.
Methodology
Presentation, quality and problem solving games, discussions, case studies, and exposure to SPC software.
Who Can Benefit
Anyone who is directly involved in quality control initiatives or in response to ISO9000 or QS9000 series preparation initiatives. This SPC course is also suitable to non-technical industries and service sectors such as insurance, research, customer management, and system methods studies.
Programme scope, delivery arrangements and suitability are confirmed during enquiry.